Apple is still on top when it comes to customer satisfaction. J.D. Power andAssociates announced thatApple’s iPhone has own the customer satisfaction award. This is the fifth consecutive year that Apple has won the award.
For a fifth consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of795 and performs particularly well in ease of operation, operating system, features and physical design. Motorola (763) and HTC (762) followApple in the smartphone rankings.
Sanyo ranks highest in overall wireless customer satisfaction with traditional handsets with ascore of 715. Sanyo performs well in three factors: physical design, battery functionality and operation. LG (711) and Samsung (703) follow Sanyo in the traditional handset rankings.
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